Support

We are here to help merchants get the most out of AutoVanish.

Installed the app from Shopify?

Use the support channel listed on the Shopify App Store listing for AutoVanish, or email us at the address you use for your App Store submission contact. That helps us verify your store and resolve billing or access issues quickly.

Tip: Include your .myshopify.com domain and a short description of the issue (what you expected vs. what happened).

Waitlist or website only

For questions about the waitlist or this site, email support@focusfolk.com (update this address if you use a different inbox for AutoVanish).

Common topics

  • Thresholds (vanish / reappear) and sales channels
  • Exclusions by product, collection, or tag
  • Activity log and troubleshooting sync delays